Help and answers
The questions we get asked most. If yours is not here, email info@officeup.se and a person will answer.
Can I create an account myself?
Not at the moment. Public sign-up is paused while we onboard companies directly, so get in touch and we will set your account up for you. Existing accounts sign in as normal.
How does pricing work?
Plans start at 499 SEK per month for Starter, 1 499 for Pro and 3 999 for Enterprise. Equipment, shipping and storage are billed on top, and everything lands on one invoice.
Why do some orders show a price immediately and others come back as a quote?
Catalogue items such as welcome swag and accessories are priced up front and can be ordered outright. IT, Workplace, Field and custom builds are quoted, because the exact equipment and shipping differ each time. A quote usually comes back within one business day.
How is shipping priced?
By distance to the delivery address. You see the shipping cost as part of the quote, before you approve anything.
What happens to equipment when someone leaves?
Offboarding starts from the assets that person actually holds, so nothing is recovered from memory. You choose where it goes, whether that is our warehouse, another employee, your own office, or a custom address, and pickup is arranged for you.
How does warehouse storage get billed?
Per item, per day, calculated when the item leaves storage. Items sitting in the warehouse are grouped by category so a shelf of identical laptops reads as one line rather than twenty.
Can I reuse equipment instead of buying new?
Yes. Anything in storage can be reassigned to a new employee in a couple of clicks, and it keeps its history.
Who can approve a quote?
Super Admins and Managers can review and approve. Approval is by card or by invoice, and the request moves straight into preparing once approved.
Is the platform available in Swedish?
Yes. The whole platform is available in English and Swedish, and you can switch language at any time.
Can I add my team?
Yes. Admins can invite colleagues from the Team page, and invited people set their own password from the invite link. That is unaffected by public sign-up being paused.
Which countries do you operate in?
Sweden only, for now. Delivery, warehouse storage and pickup are all handled within Sweden, and prices are in SEK. If you have people in another country, get in touch and we will tell you where we are heading next.